Return & Refund Policy
Last revised: 17. April 2026
At RNB, we want you to be fully satisfied with your purchase. If you are not completely satisfied, you may return eligible items in accordance with the terms set out in this Return Policy.
This Return Policy applies to all purchases made through our official website and should be read together with our Shipping Policy, Refund Policy, and Terms and Conditions.
1. Return Eligibility
Customers may request a return within 14 days from the date of delivery.
To be eligible for a return, items must meet the following conditions:
- Items must be unused
- Items must be unworn
- Items must be unwashed
- Items must be in their original condition
- All original tags must still be attached
- Items must be returned in the original packaging where possible
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or customization reasons, unless required by law.
These items may include:
- Items marked as Final Sale
- Personalized or custom-made products
- Gift cards
- Items returned in a damaged or worn condition
- Products returned without original tags
If you are unsure whether an item is eligible for return, please contact our support team before sending the item back.
3. How to Start a Return
To initiate a return, please contact our support team using the contact details below.
Please include the following information:
- Your order number
- Your full name
- The item(s) you wish to return
- The reason for the return
- Photos of the item (if damaged or defective)
You can contact us at:
Once your return request has been approved, you will receive instructions on how to return the item.
4. Return Shipping
Unless the return is due to an error on our part, customers are responsible for the cost of returning items.
Return shipping costs are non-refundable unless:
- The item received is defective
- The item received is incorrect
- The item was damaged during shipping
We strongly recommend using a tracked shipping service to ensure safe delivery of your return.
RNB is not responsible for returned items that are lost or damaged during return shipping.
5. Exchanges
We may offer exchanges for eligible items, subject to availability.
Common exchange reasons include:
- Incorrect size
- Incorrect color
- Product defect
If the requested item is not available, we may offer:
- A refund
- A replacement item
- Store credit
6. Defective or Damaged Items
If you receive a defective or damaged item, please notify us as soon as reasonably possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the damage or defect
Where appropriate, we will offer one of the following solutions:
- Replacement of the item
- Repair of the item
- Full refund
7. Return Processing Time
Once we receive your returned item, it will be inspected and processed within approximately:
- 3–7 business days
You will receive a notification once your return has been processed.
8. International Returns
For international orders, customers are responsible for:
- Return shipping costs
- Customs declarations
- Import duties or taxes associated with the return
Failure to properly declare returned goods may result in delays or additional charges.
9. Refused or Unclaimed Packages
If a shipment is refused or remains unclaimed and is returned to us, we may deduct the following costs from the refund:
- Return shipping fees
- Customs charges
- Handling fees
10. Contact
If you have any questions regarding returns, exchanges, or product eligibility, please contact us:
RNB
Email: support@getrnb.com
Please note: This Return Policy does not affect your statutory consumer rights under applicable law.
Refund Policy
Last Updated: April 2026
At RNB, we aim to process refunds fairly, transparently, and in accordance with applicable consumer protection laws.
This Refund Policy explains when refunds may be issued, how refund requests are handled, and how long refund processing may take.
This Refund Policy should be read together with our Return Policy, Shipping Policy, and Terms and Conditions.
1. Eligibility for Refunds
Refunds may be issued in the following situations:
- The customer validly exercises their statutory right of withdrawal, where applicable
- An eligible return has been received and approved
- The customer received a defective or damaged item
- The customer received an incorrect item
- An order cannot be fulfilled or shipped by RNB
- A duplicate payment or technical payment error occurred
Refunds will not be granted for items that are not eligible for return under our Return Policy, unless otherwise required by law.
2. Conditions for Approved Refunds
To qualify for a refund following a return, the returned item must generally:
- Be unused
- Be unworn
- Be unwashed
- Be returned in its original condition
- Have all original tags attached
- Be returned in accordance with our return instructions
We reserve the right to reduce or refuse a refund if returned items show signs of wear, use, damage, or handling beyond what is necessary to inspect the item.
3. Non-Refundable Items
Unless otherwise required by applicable law, the following items are generally non-refundable:
- Items marked as Final Sale
- Gift cards
- Personalized or custom-made items
- Items returned in an ineligible condition
- Shipping costs, unless required by law or due to an error on our part
4. Refund Process
Once a returned item has been received, it will be inspected by our team.
If the return is approved, the refund will be processed using the original payment method, unless otherwise agreed.
Customers will be notified by email once:
- the return has been received,
- the return has been approved or rejected, and
- the refund has been initiated.
5. Refund Processing Time
Approved refunds are usually processed within 3–10 business days after the returned item has been inspected.
Please note that the time it takes for the refunded amount to appear in your account may depend on:
- Your bank
- Your card issuer
- Your payment provider
- International payment processing systems
In some cases, it may take additional time for the refund to be reflected in your account after we have initiated it.
6. Shipping Costs and Refunds
Original shipping charges are generally non-refundable unless:
- The return is required by statutory consumer law
- The item was defective
- The wrong item was shipped
- The order could not be fulfilled due to an error by RNB
Return shipping costs are also generally non-refundable unless expressly agreed otherwise.
7. Partial Refunds
In certain situations, only a partial refund may be granted.
This may apply if:
- The returned item is not in its original condition
- The item is damaged for reasons not caused by us
- Parts of the order are missing
- The item was returned outside the permitted return window, where allowed by law
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
To help us resolve the matter efficiently, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, where applicable
If your claim is verified, we may offer one of the following remedies:
- A replacement item
- A repair, where appropriate
- A full refund
- A partial refund
9. Cancelled Orders
If an order is cancelled before shipment, the customer will generally receive a full refund.
If an order has already been processed or shipped, cancellation may no longer be possible and the order may need to be handled through the return process instead.
We reserve the right to cancel orders in cases such as:
- Suspected fraud
- Pricing errors
- Product unavailability
- Technical or payment issues
In such cases, any amount already paid will be refunded.
10. Refused or Unclaimed Deliveries
If a package is refused by the customer or remains unclaimed and is returned to us, we may deduct certain costs from the refund, including:
- Return shipping costs
- Customs duties or import charges
- Carrier handling fees
This does not affect any mandatory consumer rights under applicable law.
11. Chargebacks and Payment Disputes
If a customer believes that a payment was processed incorrectly, we encourage them to contact us first before initiating a chargeback or payment dispute.
We reserve the right to contest unjustified chargebacks and to provide relevant documentation to the payment provider where appropriate.
12. Contact
If you have any questions about refunds, return approvals, or payment reversals, please contact us:
RNB
Email: support@getrnb.com
Please note: This Refund Policy does not limit or exclude any statutory rights that may apply under consumer protection laws.