Payment Policy

This Payment Policy explains which payment methods are accepted by RNB, how payments are processed, and what rules apply to payment authorization, verification, fraud prevention, chargebacks, and failed transactions.

By placing an order on our website, you agree to the terms set out in this Payment Policy.

This Payment Policy should be read together with our Terms and Conditions, Refund Policy, and Privacy Policy.

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1. Accepted Payment Methods

We accept the payment methods displayed during checkout.

Available payment methods may include, but are not limited to:

• Credit Card
• Debit Card
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Shop Pay
• Stripe-powered payment methods
• Other local or international payment methods offered at checkout

The availability of specific payment methods may vary depending on:

• your location,
• your device,
• your selected currency,
• risk checks,
• technical availability.

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2. Payment Authorization

By submitting an order, you authorize RNB and our payment service providers to charge the selected payment method for the total order amount, including:

• product price,
• applicable taxes,
• shipping charges,
• other fees shown at checkout.

Orders will only be processed once the payment has been successfully authorized or received, unless otherwise stated.

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3. Currency and Pricing

All prices displayed on our website are shown in the selected or applicable currency.

The final amount charged may vary slightly depending on:

• exchange rate fluctuations,
• bank conversion fees,
• payment provider charges,
• regional tax rules.

Any such fees applied by your bank or payment provider are outside the control of RNB.

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4. Payment Verification and Fraud Prevention

To protect our customers and our business, all orders may be subject to payment verification, fraud screening, and security checks.

We reserve the right to:

• request additional verification,
• delay processing while security checks are completed,
• refuse or cancel an order if fraud is suspected,
• reject transactions that cannot be verified.

This may include situations involving:

• billing and shipping address mismatches,
• unusual purchasing behavior,
• high-risk payment patterns,
• failed authorization attempts,
• suspected unauthorized use of payment details.

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5. Failed or Declined Payments

If a payment is declined, interrupted, or otherwise unsuccessful, the order may not be completed.

Common reasons for failed payments may include:

• insufficient funds,
• expired payment card,
• incorrect billing information,
• bank security restrictions,
• technical payment gateway issues.

If your payment fails, please verify your details or contact your bank or payment provider directly.

RNB is not responsible for payment failures caused by third-party banks or payment processors.

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6. Order Confirmation and Payment Receipt

Once your payment has been successfully processed, you will receive an order confirmation by email.

This confirmation serves as acknowledgment that your order has been received. It does not necessarily mean that the order has been accepted for shipment, as additional checks may still be required.

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7. Payment Providers

Payments on our website may be processed by trusted third-party payment providers.

These providers may include:

• Stripe
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Other payment providers available during checkout

Payment transactions are processed directly through secure third-party platforms. RNB does not store full payment card details on its own servers unless expressly stated otherwise and lawfully permitted.

Please refer to the applicable privacy notices of these providers for more information about how they process payment-related data.

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8. Chargebacks and Payment Disputes

If you believe that a payment was processed incorrectly, please contact us before initiating a chargeback or dispute with your payment provider.

We will make reasonable efforts to resolve the issue quickly and fairly.

If a chargeback is initiated without valid reason, we reserve the right to:

• contest the chargeback,
• submit order and delivery documentation to the payment provider,
• restrict future orders where permitted by law.

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9. Duplicate Payments and Payment Errors

If a duplicate payment or technical payment error occurs, please contact us as soon as possible.

Where a payment error is confirmed, the excess amount paid will be refunded using the original payment method, unless otherwise agreed.

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10. Taxes and Duties

Applicable taxes are calculated in accordance with the shipping destination and displayed at checkout where required by law.

For international orders, additional import charges may apply after shipment, including:

• customs duties,
• import VAT,
• clearance fees,
• other local charges.

Unless otherwise expressly stated, these charges are the responsibility of the customer.

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11. Order Cancellation Due to Payment Issues

We reserve the right to cancel any order if:

• payment cannot be authorized,
• payment verification fails,
• fraud is suspected,
• there is a pricing or system error,
• the payment provider rejects the transaction.

If an order is cancelled after payment has already been received, the amount paid will be refunded in accordance with our Refund Policy.

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12. Secure Transactions

We use commercially reasonable security measures and trusted payment technologies to protect payment transactions on our website.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect payment data, we cannot guarantee absolute security.

For more information about how personal data is processed, please refer to our Privacy Policy.

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13. Contact

If you have any questions regarding payments, authorization issues, billing, or payment disputes, please contact us:

RNB
Email: support@getrnb.com

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Please note: This Payment Policy does not affect any statutory consumer rights that may apply under applicable law.